Privacy Policy

 Last updated: 1 January 2025

This Privacy Policy explains how Afkar Medical Trading Company, registered in the Kingdom of Saudi Arabia under CR No. 1010742560, collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable Saudi Arabian data protection laws and the Personal Data Protection Law (PDPL).

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, company name, email address, phone number, and postal address.
• Order information: Products ordered, quantities, delivery address, and payment details.
• Communication records: Emails, messages, and enquiries you send to us.
• Website usage data: IP address, browser type, pages visited, and time spent on our website (collected via cookies).

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive personal data unless required by law.

2. How We Collect Information

We collect your information through:

• The contact and quote request form on our website.
• Direct communication via email, phone, or WhatsApp.
• Order placement and account registration.
• Cookies and analytics tools on our website (see Section 7).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders and deliver products.
• To respond to enquiries and provide customer support.
• To send order confirmations, invoices, and delivery updates.
• To send relevant product information and promotional offers (with your consent).
• To improve our website, products, and services.
• To comply with legal obligations, including VAT and tax reporting requirements under ZATCA.

We will not use your information for any purpose other than those stated above without your prior consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil your order or respond to your enquiry.
• Legitimate interests: Improving our services and communicating relevant offers.
• Legal obligation: Compliance with Saudi Arabian tax, commercial, and regulatory requirements.
• Consent: For marketing communications, where applicable.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Logistics and delivery partners - solely to fulfil your order.
• Payment processors - to securely process transactions.
• IT and hosting providers - who host and maintain our website and systems.
• Government and regulatory authorities - where required by law, such as ZATCA for VAT purposes.

All third parties we engage are required to handle your data securely and in accordance with applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations. In general:

• Customer order records are retained for a minimum of 10 years in accordance with Saudi commercial regulations.
• Marketing consent records are retained until you withdraw consent.
• Website enquiry data is retained for up to 3 years.

7. Cookies

Our website uses cookies - small text files placed on your device - to improve your browsing experience. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: To understand how visitors use our site (e.g. Google Analytics).

You can control cookie settings through your browser. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described above.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure HTTPS connections, restricted access controls, and regular security reviews.

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to our website.

9. Your Rights

Under the Saudi Personal Data Protection Law (PDPL), you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention requirements.
• Right to withdraw consent: Withdraw consent for marketing communications at any time.
• Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@afkarmedical.net
• Phone: +966 57 329 5524
• Address: 6109 Al Jawayan Street, Al Nadheem Dist., Riyadh 14814, Saudi Arabia
• Company: Afkar Medical Trading Company
• CR: 1010742560  |  VAT: 311034290700003